Refund Policy

This Policy applies to fees paid directly to [Company legal name] for a Sale Gate subscription or related service. It forms part of the Terms of Service and is subject to any signed order form.

It does not govern refunds that a merchant owes its own customers for food, goods, delivery or other merchant sales. Those are addressed in section 7 below.

If a trial is offered, its length and included features are shown at signup or in the order form. No subscription fee should be charged during a genuinely free trial unless you clearly choose a paid plan.

Before launch, the business must confirm whether a trial converts automatically, what notice is sent and when a payment method is charged. Those confirmed checkout terms take precedence over this template.

You may cancel a recurring subscription using the account method or by contacting [support@your-domain]. Unless the checkout or order form says otherwise, cancellation stops future renewal and access continues to the end of the paid billing period.

Stopping use, removing a device or failing to process transactions does not by itself cancel a subscription. Export needed records before access ends.

We will review a request fairly. A full or partial refund may be appropriate where:

• You were charged twice or the amount differs from the agreed price.
• A charge continued after a cancellation that was effective under the agreed terms.
• A material paid service failure was caused by us and we could not provide a reasonable remedy.
• Applicable law gives you a non-excludable cancellation or refund right.

Email [support@your-domain] promptly with the account email, business name, invoice or transaction reference, charge date, amount and reason. Do not send card numbers, bank passwords or one-time codes.

We may ask for reasonable evidence and account verification. A late request may still be considered, but bank, tax and record-retention limits can affect the available remedy.

We will acknowledge and assess requests within a reasonable time, explain the result and correct confirmed billing errors. Approved refunds are normally sent to the original payment method unless law or the provider requires another method.

Bank and payment-provider processing times are outside our control. Taxes, credits, chargebacks and currency conversion will be handled as required by law and the provider's rules.

Each merchant is the seller of its food, goods and services and sets its customer refund policy subject to consumer law. Sale Gate records and helps process actions selected by the merchant but does not decide whether the merchant's customer is entitled to a refund.

Customers should contact the merchant shown on the receipt or ordering page. Payment-provider timing and statutory consumer rights still apply.

Nothing in this Policy limits a refund, cancellation, charge dispute or consumer remedy that cannot legally be excluded. Contact [support@your-domain] or write to [Company legal name], [Registered office address].